At Parfums de Marly Sales, we want you to be completely satisfied with your luxury fragrance purchase. Should you need to return or exchange an item, our refined process ensures your experience remains as exquisite as our scents.

Our Return Policy

We accept returns of unopened, unused fragrances in their original packaging within 15 days of delivery. To be eligible for a return:

  • Item must be in its original condition with all seals intact
  • Original receipt or proof of purchase is required
  • Return shipping must be prepaid by the customer

Important Note

For hygiene reasons, we cannot accept returns on:

  • Opened fragrance bottles
  • Used tester products
  • Personal care items from our FOR THE HOME collection

Exchange Policy

If you wish to exchange your fragrance for another scent profile (Floral, Woody, Oriental, etc.), please follow our standard return process and place a new order for your desired fragrance.

Return Process

  1. Submit a Return Request: Email our customer care team at [email protected] with your order details and reason for return (template provided below).
  2. Receive Authorization: Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the unopened product in its original packaging, including all protective materials.
  4. Ship Your Return: Send the package to our San Antonio facility (address below) using a trackable shipping method. We recommend insuring your return.
  5. Receive Confirmation: Once received and inspected, we’ll notify you of the approval or rejection of your refund.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive your return. Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Refunds may take additional time to appear in your account depending on your financial institution

Return Address

All returns should be sent to:

Parfums de Marly Sales Returns
2740 Oakmound Drive
San Antonio, TX 33576
USA

Please clearly mark your RMA number on the outside of the package.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Parfums de Marly Sales Team,

I would like to request a return for my recent order (Order #______ placed on [date]).

Product Details:
– Product Name: [Floral/Woody/Oriental/etc. collection name]
– Quantity: [number]
– Reason for Return: [Please specify]

I confirm the product is unopened and in its original packaging. Please provide return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Contact Us

For any questions regarding our returns policy or the status of your return, please contact our customer care team:

We appreciate your trust in Parfums de Marly Sales and are committed to ensuring your complete satisfaction with our luxury fragrances.